Privacy Policy

As Mediation and Training provider we are often sent data to allow us to prepare for Mediation or Dispute resolution Training. Almost all data is sent to us by those instructing us for the sole purpose of organising and assisting us in the mediation or training process.

We also collect data through the website, use Google analytics and we use website cookies. This assists our Marketing efforts and helps us to provide a more efficient and helpful service. We are not in the business of spamming or making nuisance calls and will not send you emails that you do not wish to receive or make calls that you do not want to take!

It is important for you to understand how your data will be used.

Please note that this policy is subject to changes and it is your responsibility to read and check this policy to ensure you are happy about how your data will be used, before you provide it to us. If you have any questions, we are here to help.


Data received in relation to Mediation, except the Mediation agreement is confidentially shredded, once the Mediation is complete. The only information we may keep is the email details of the legal representative, simply to request feedback following the Mediation or to discuss any matter related to the Mediation. This information is not passed on to anyone else, unless there is an administrative agency in place.

Prior to the Mediation data is often received directly from legal representatives, if not the Data Subject for the purpose of allowing us to organise and conduct the Mediation. This information may also be administered by an administrative Third Party (e.g Clerksroom).

Data, often includes personal and sensitive information requiring extra care to be taken to ensure it is protected and stored safely until the Mediation is concluded. The legal basis for processing this information can be found in the Mediation Agreement (Contract).

Dispute Resolution Training

Data received and processed for the purposes of Training is treated with care, particularly if the data is sensitive. Once the Training has been delivered, all sensitive and personal data will be shredded or deleted. We will retain the email addresses of the organisers to correspond further in relation to products or services that may be of interest to them. To opt out, please email – please note, this may take 7 working days to process. 

Subscribing for updates through the Website / Contacting Us using our Contact form

If you provide your details through our Contact Us section or provide your details to Subscribe to our updates, you will be added to our Marketing list to keep you up to date with our Blogs etc… You can unsubscribe at any time by sending an email to – please note, this may take 7 working days to process.
If you wish to use our Contact Us page to send an email, but do not wish to be added to marketing list, please send an email to confirming your request and we will ensure that we comply with it. 


A Cookie Policy window will always pop up each time you use our website. Once you accept and agree, we are able to use tools to analyse our web browsing and website activity. We use Google Analytics and Go Daddy analytics to track which pages have been viewed and for how long, amongst other things to help us build and create better website functions.

3rd Party processors

Your personal information is never sold, leased or passed on to anyone without your permission, unless we are legally required to provide it.

We do use reputable 3rd Party processors that administrate parts of our services and your information may be shared with them purely for the purpose of administration.

Information Commissioner’s Office Website 

There is lots of useful information on the Information Commissioner’s website if you would like to know more about your personal rights;

Helping you resolve conflict with calm and confidence

ICO registration ZA693456

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